Posted: January 16, 2008

Stellate, a leader in clinical neurophysiology is currently in search of a Customer Support Clinical Specialist Level I.

stellate designs and manufactures industry leading diagnostic and monitoring applications for eeg, seizure monitoring and sleep disorders.

This position requires a high degree of technical ability, a strong focus on customer Satisfaction and an emphasis on attention to detail.

Responsibilities

This role supports the technical and clinical support team, who answers questions and offer necessary technical support for product-related issues to a variety of clients. Typical duties include:

· Answer customers’ telephone calls and email messages in order to offer them the necessary support for product-related questions and requests.

· Provide on-call availability for after-business hours technical support as needed.

· Test returned equipment to determine appropriate action.

· Document all pertinent information related to technical support in accordance to ISO, GMP and CE standards.

· Independently perform the installation of the customers’ equipment and customer training.

· Test new products prior to shipment.

· Assume responsibility for trouble-shooting and repair of customer equipment.

· Keep abreast of product developments (software technology and equipment).

· Assists in training new personnel and distributors.

· Provide support to colleagues as required.

Qualifications

You must have a minimum 1 year experience as a technician for EEG or Sleep labs, along with good knowledge of digital EEG systems. You must feel confident to learn new skills quickly and easily as required. You must demonstrate strong technical ability and able to assist and train colleagues in this skill, as well as aptitude to problem solving.

We require the following technical skills:

· DEC EPM in Electrophysiology, or CBRET or RPSGT certification

· Experience in PSG, EEG an asset

· Adept at manipulating digital and analog recording equipment

· Excellent Computer knowledge

· Troubleshoot Systems with ease

· Good understanding of networking

· Ability to interface with both technical and non-technical personnel

This position requires frequent traveling.

You must have excellent communication skills and bilingualism (English and French) is a must. Previous experience of working in a similar role is definitely an asset. We have a great opportunity for an energetic and enthusiastic self-starter with a desire to make a significant contribution

Interested candidates please forward resume by email to hr@stellate.com or fax to 1-514-486-0694

We would like to thank all applicants for submitting their resume, however, only applicants selected to be interviewed will be contacted.